Terms of Service

Effective date: September 14, 2026

These Terms of Service ("Terms") govern your use of the Fetchski CloudKennel website and associated CloudKennel services (the "Service"), provided by Fetchski Collective, Inc. ("Fetchski," "we," "our," or "us"). By using the Service, you agree to these Terms. If you use the Service for a business, you represent that you are authorized to act on its behalf.

1. The Service

CloudKennel provides reservation and operations tools for dog boarding, daycare, grooming, and other pet-care businesses. Our public website also provides product information and lets you request updates. Features described on the website may be planned or subject to availability; joining a launch list does not create a paid subscription or guarantee access or a launch date.

A separate subscription agreement or order governs purchased services, pricing, billing, and any agreed service levels. If it conflicts with these Terms, the separate agreement controls for those services.

2. Eligibility and accounts

You must be at least 18 and able to enter a binding agreement to create an account. You must provide accurate information, protect your account, and use only accounts and business records you are authorized to access. Businesses are responsible for managing their authorized users and permissions. Notify us promptly of suspected unauthorized access.

CloudKennel uses WorkOS for authentication and may offer Google sign-in. Those providers' terms apply to your use of their services. Signing in with Google does not grant access to a business account unless you are authorized by that business.

3. Acceptable use

You must not use the Service to violate laws or others' rights; access another user's or business's information without permission; bypass security controls; disrupt or overload systems; distribute malware; upload unlawful or infringing content; or send spam or unauthorized messages. You are responsible for obtaining any permissions or consents required for the information you submit and communications you send.

4. Your information and content

You retain your rights in information and content you submit. You grant Fetchski permission to host, process, transmit, and display it as needed to provide and secure the Service and support your use, subject to our Privacy Policy and your applicable service agreement. You represent that you have the necessary rights to provide that content.

The Privacy Policy explains our handling of personal information, including Google sign-in data, and how to request access, correction, or deletion.

5. Third-party services

The Service may link to or integrate with third-party providers, including authentication and communication providers. Your use of those providers is subject to their terms, privacy policies, and any applicable fees. We do not control their independent services or guarantee their availability.

6. Ownership

Fetchski and its licensors retain all rights in the Service, software, branding, and website content, except your own content. These Terms permit you to use the Service for its intended purposes; they do not transfer ownership of our intellectual property. You may provide feedback, which we may use to improve the Service without compensation.

7. Availability and changes

We may update, change, or discontinue website content and Service features, subject to any separate agreement. We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. The Service does not replace your own operational judgment or professional veterinary, medical, legal, or financial advice.

8. Suspension and termination

You may stop using the website at any time and contact support about closing your account. Subscription cancellation is governed by your applicable agreement. We may suspend or restrict access for misuse, a security risk, a legal requirement, or material violation of these Terms. Data retention and deletion are described in the Privacy Policy and any applicable service agreement.

9. Disclaimers and liability

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of merchantability, fitness for a particular purpose, or non-infringement, except as expressly provided in a separate written agreement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue arising from use of the Service. Each party's total liability under these Terms is limited to the fees paid or payable to Fetchski for the Service in the 12 months before the claim arose. These limits do not apply to payment obligations, breaches of confidentiality, or liability that cannot legally be excluded or limited. A separate written agreement may provide different limits.

10. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where applicable law requires otherwise. Unless a separate agreement provides otherwise, disputes will be brought in the state or federal courts with jurisdiction over Columbia County, New York, and the parties consent to that jurisdiction.

11. Updates and general terms

We may update these Terms by posting a revised version and effective date. We will provide notice of material changes as required by law or your applicable agreement. If any provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver of our right to enforce it later.

12. Contact

Fetchski Collective, Inc.
3 Rybka Rd., Stuyvesant Falls, NY 12174, USA
support@fetchski.com · +1 (518) 900-5525